Use free ChatGPT. Copy the prompt. Fill in the brackets. Use what you get.
1. Emergency Response
When a customer calls with an urgent plumbing issue
"Write a response to [NAME] who just called about [PLUMBING EMERGENCY — burst pipe, sewage backup, no hot water]. Confirm we're available, give an arrival window, make them feel they called the right plumber. Under 80 words."
2. Estimate Follow-Up (Day 3)
3 days after sending a plumbing estimate
"Write a follow-up to [NAME] who received a plumbing estimate of $[AMOUNT] for [SCOPE] 3 days ago. Friendly, brief, mention availability. Under 60 words."
3. Job Complete + Review Request
Same day as job completion
"Write a text to [NAME] whose [PLUMBING WORK] we just completed. Confirm everything is working, and ask for a Google review. Genuine and brief. Under 100 words."
4. Water Heater Aging Alert
When a customer's water heater approaches end-of-life
"Write a message to [NAME] whose water heater we installed [X] years ago. Average lifespan is 10–15 years — theirs is approaching that window. Offer a free assessment. Helpful, not alarmist."
5. Seasonal Pre-Winter Check
In September/October before cold weather
"Write a message to past plumbing customer [NAME] as winter approaches. Offer a pre-winter pipe inspection or drain maintenance. We last served them [X] months ago. Brief and helpful."
6. Complaint Response
When a customer is unhappy about something
"Write a calm response to plumbing customer [NAME] who is upset about [ISSUE]. Acknowledge, apologize sincerely, explain the fix: [STEPS]. No excuses. Under 120 words."
7. Referral Ask
1 week after completing a plumbing job
"Write a casual message to [NAME] one week after their plumbing job. Check in that everything is working great, then ask if they know anyone who needs plumbing work. Low-pressure, 2–3 sentences."
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